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I moved out of my condo and called RCN to pick up my equipment. While in my condo they claim I have a modem on my account. I have no modem from RCN, I already owned a wireless modem so they installed using my equipment, they refuse to believe me and are trying to...
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1.0
I didn't like
  • Condecending customer service
#1092112
I went into the RCN website to pay a past due amount of $284.75. I put in $285 as the amount to be paid since a new bill had generated and an even amount is easier. The next day I realize that they charged $580 + on my credit card and called them immediately to have...
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1.6
#1078024
Lot's wrong with RCN. Let's start with the most recent. I'd been having trouble sending and receiving email. They only really support their own web based email which barely has needed features. The only reason I was able to get a little bit of help was because the tech...
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rcn_cares
Rcn Verified Representative

Good morning! Unfortunately I am not able to reach out by phone at this time, but you can feel free to email me with at the contract information I provided above. If you prefe...

rcn_cares
rcn_cares
Rcn Verified Representative

Hello, Thank you for reviewing your recent experience with RCN. We strove to provide reliable service at reasonable rate. I'm disappointed to hear that we did not live up to t...

1.4
I didn't like
  • Change service adversely affecting their customers
#1062851

Rcn - 3000 a year for cable and internet!

Rcn
#1049128
1.0
Details
Overcharging, bill crept up from 120 to 600 dollars. 5000 paid for cable and internet over 2 years. Do not use this company ever. Told them I wanted to discontinue service. I was told I owe 600.00
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Diversity of Products or Services
Website

RCN Billing Department Review

Rcn
#702268
RCN charged me prorated fees for not paying their bills on time. Well I can't pay them since they don't send me a billing letter once every month regularly BEFORE the due date! So convinient for them to rip it off from me by this method, since I haven't sign up for auto-pay. Thanks RCN.
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Modem Review

Rcn
#510046
Outage in Boston 7/14 not RCN's fault but it effected my modem and they will not drop another modem off today. I am out of business!
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Horrible customer service!! Clearly, rcn employs people who do not have the knowledge to problem-solve. I phoned the 800 number to inquire as to why my services price kept increasing, in quite large increases, and was told that "this service or that service promotions...
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1.0
#1031087
I owed RCN a certain amount of dollars. It was an odd amount but verified. I paid it and then found out they charged my bank account twice for this amount. This resulted in insufficient funds from my bank and additional fees. RCN was NOT authorized to hit my account...
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1.0
#1025852
Our internet connection was consistently turning on and off I upgraded our service from 25 mbps to 155 mbps service and the only difference that we paid a higher premium and the internet service was about the same. I called RCN Tech support and on there end also...
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2.1
I liked
  • Internet
I didn't like
  • Having to rent equipment for addiotional fees
  • Late charges
  • Poor customer service
#1011880
After one too many “Gotcha Moments!” with RCN NYC I’ve decided to switch to another provider, but again RCN orchestrated another “Gotcha Moment!” When I’ve returned ALL the equipment I’ve received from RCN one piece was missing. WELL I HAVE NOT RECEIVED THAT PIECE!!!...
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#920927
I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've...
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#918316
I've been a customer for 3 years. I currently have internet and only internet services, which I was quoted amount to $66.60/month. My current bill is $458, for 2 months. This is the equivalent of almost 7 months worth of the internet service I agreed to purchase. I'm...
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1.0
I didn't like
  • Unethical billing practices
  • Billing practices
  • Customer service
#883527

Contact Rcn

Mailing Address:
RCN Telecom L.L.C.
650 College Road East
Princeton, NY 08540
Phone:
(800) 746-4726
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Rcn Products and Services

Service unreliable, internet on and off. Call customer service and be ready to wait more than 30 minutes to speak with a representative. Horrible. Service unreliable, internet on and off. Call customer service and be ready to wait more than 30 minutes to speak with a...
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#879830