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Our internet connection was consistently turning on and off I upgraded our service from 25 mbps to 155 mbps service and the only difference that we paid a higher premium and the internet service was about the same. I called RCN Tech support and on there end also...
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2.1
I liked
  • Internet
I didn't like
  • Customer service
  • Addtional fees
  • Having to rent equipment for addiotional fees
#1011880
After one too many “Gotcha Moments!” with RCN NYC I’ve decided to switch to another provider, but again RCN orchestrated another “Gotcha Moment!” When I’ve returned ALL the equipment I’ve received from RCN one piece was missing. WELL I HAVE NOT RECEIVED THAT PIECE!!!...
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#920927
I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've...
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#918316
I've been a customer for 3 years. I currently have internet and only internet services, which I was quoted amount to $66.60/month. My current bill is $458, for 2 months. This is the equivalent of almost 7 months worth of the internet service I agreed to purchase. I'm...
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1.0
I didn't like
  • Billing practices
  • Unknowledgeable employees
  • Untrained employees
#883527
Service unreliable, internet on and off. Call customer service and be ready to wait more than 30 minutes to speak with a representative. Horrible. Service unreliable, internet on and off. Call customer service and be ready to wait more than 30 minutes to speak with a...
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#879830
I have had RCN for almost four years. I started out with a very low monthly cost for television and Internet service. That low cost mushroomed over time to more than double the original amount. Recently I received a bill for $98.20 for channels that were added without...
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Anonymous
Anonymous

Right on. I cannot say that you are wrong. Rcn is trutlly the worst.

2.9
I liked
  • Service which on the whole was good
I didn't like
  • Unethical billing practices
#842304

I have only had the internet service for two month and have payed the bill and had to post a $50 deposit even though I have my own equipment and my on-line bill has said that I am 30 days late for the past two month and charged me!. I call to straighten this out but...
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2.5
I liked
  • Internet
I didn't like
  • Customer service
  • Billing practicing
#841412

I have a bill date of 28th every month every month I pay my bill every month 3 or 4 days after the bill date I get a late bill notice and they add a late charge even though they were paid. Every month I have to call and fight them about the late fee. then I got tired...
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Anonymous
rajesh

hey genius if you got screwed so many times for late payments, why not pay in advanced or not wait 3-4 days??? that bill shows up like clockwork so have your check ready cause...

2.0
#802293
I had a 2 hour long conversation with RCN regarding a $25 dollars fee I was being charged for a declined payment. It is ridiculous for various reasons, first because it is not on the contract, which the costumer service said it was. After reading the agreement that I...
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#783362
I am in Illinois, I contacted RCN to get a quote for the service in April 2015. The person on the phone quoted me 160.00 per month, so I told her that I will not be signing up due to the cost. Few days later I got a call from their Sales Person in my area (Lawrence...
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Anonymous
Anonymous

I had similar issue with the same RCN sales person, Larry Boucher.He promised my free installation and one month of free service, but I've got charged anyway.I've complained t...

1.5
I liked
  • Installation
#726342