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Resolved

I have had RCN for almost four years. I started out with a very low monthly cost for television and Internet service. That low cost mushroomed over time to more than double the original amount. Recently I received a bill for $98.20 for channels that were added without...
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Anonymous
Anonymous

Right on. I cannot say that you are wrong. Rcn is trutlly the worst.

2.9
I liked
  • Service which on the whole was good
I didn't like
  • Unethical billing practices
#842304

I have only had the internet service for two month and have payed the bill and had to post a $50 deposit even though I have my own equipment and my on-line bill has said that I am 30 days late for the past two month and charged me!. I call to straighten this out but...
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2.5
I liked
  • Internet
I didn't like
  • Billing practicing
  • Customer service
#841412

I have a bill date of 28th every month every month I pay my bill every month 3 or 4 days after the bill date I get a late bill notice and they add a late charge even though they were paid. Every month I have to call and fight them about the late fee. then I got tired...
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Anonymous
rajesh

hey genius if you got screwed so many times for late payments, why not pay in advanced or not wait 3-4 days??? that bill shows up like clockwork so have your check ready cause...

2.0
#802293
I had a 2 hour long conversation with RCN regarding a $25 dollars fee I was being charged for a declined payment. It is ridiculous for various reasons, first because it is not on the contract, which the costumer service said it was. After reading the agreement that I...
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#783362
I am in Illinois, I contacted RCN to get a quote for the service in April 2015. The person on the phone quoted me 160.00 per month, so I told her that I will not be signing up due to the cost. Few days later I got a call from their Sales Person in my area (Lawrence...
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Anonymous
Anonymous

I had similar issue with the same RCN sales person, Larry Boucher.He promised my free installation and one month of free service, but I've got charged anyway.I've complained t...

1.5
I liked
  • Installation
#726342
37 year customer and in August 2014 RCN decided to add an HD Priemier package to my account (not requested by us and not viewed) at $9.99/month and eight months later when I caught on I complained. When I asked to be refunded I was told "No", you had 30 days each...
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Catasauqua, Pennsylvania
I liked
  • Installation
I didn't like
  • Being robbed
#651729
I have had RCN for almost 2 years Just the TV service My bill started out really good It was about 78 dollars a month A few months back I took off one of the packages for the channels And you're not going to believe this my bill changed from 78 to 90 dollars I have...
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1.0
#601439
I call to get a decent price on my services, and they give me a 12 month guaranty for cable phone and internet price, and then the next month, the bill creeps up. Its ridiculous. They have been overcharging me for years, and finally I switched out all my services to...
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#511417

I contacted RCN and said that there were 2 charges for pay per view 4.99 on12/18(mortal in strum.) and 2.99 on 2/9(jingle all the way) I asked for a courtesy rebate because i have had an account for over ten years( I was told that I have been one of their top customers...
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#477831
I just paid RCN $185 for basic cable and internet! Then today cause I'm a little late with my next payment they have already disconnected my service! I've never dealt with such a poorly run company who treats their customers like ***. When I asked to speak to a...
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Anonymous
Anonymous

Did you think maybe the issue is because you didn't pay your bill on time. If you pay $185, is that monthly or is it two months? Also if it is two months that us reasonable I ...