RCN Phone Numbers and Emails

Toll-Free Number:

  • (800) 746-4726
    24/7 US Based
Send Message

Legal:

  • (844) 726-1881

RCN Emails:

Customer Service
Report Fraud
Is this your business?

How to Contact?

Most Popular Number:

(800) 746-4726
24/7 US Based
Total calls: 217 Issues resolved: 9 Last call: Mar 28, 2024

What Is the RCN Customer Service Phone Number?

The toll-free RCN customer service number is 1-800-746-4726. You can use this RCN number if you are a customer based in the US. The good part is you can call RCN customer service via this number any time of the day as it is available 24 hours, seven days a week. Another phone number you can use for RCN customer support is 1-877-726-7000. This RCN contact number is also available 24 hours a day, seven days a week. So, no matter what problem and time of the day, the RCN tech support team provides you with the most effective solution, ensuring a smooth customer experience.

Can I Contact RCN Customer Care via Live Chat?

The live chat feature is among the other convenient ways to contact the RCN customer support team. You can use this RCN contact method to start the chat by opening the official RCN website. You can see a blue chat icon on the bottom right corner of the screen. Once you click on it, you can start the RCN live chat with Sonny- the virtual assistant. You will be asked to choose whether you are an existing or a new customer. If you click on the existing customer, you must provide some information. However, if you are a new customer, you must choose from the provided options to mention the reason for reaching out. Then, you can continue with the RCN live chat.

How Do I Contact RCN Technical Support via Email Address?

You can contact RCN help by emailing the service team. Send any queries or requests for more information about the services to the RCN support team. Write them an RCN email at phone@rcn.com. You can elaborate on your concern, explain your troubles and doubts, and send them an email. Once the team receives the email, they thoroughly review it and reply to you. If you have queries about fraud, the email you can use is abuse@rcn.com. Lastly, for commercial purposes, there is a separate RCN email address, which is commercial.sevice@rcn.com. In the email, you will get guidance on certain things that can be avoided in the future to stay away from the most commonly occurring problems. Also, it will take two to three working days for them to get back to you with a response to your email queries.

What Are RCN Customer Support Business Hours?

RCN support team is available to help you via phone number 24 hours, seven days a week. Call the customer service number on round-the-clock RCN hours if you have an urgent issue. The same hours apply if you need RCN technical support or emergency outage support. However, the RCN customer service hours for technical support range between 7:00 AM and 9 PM EST. While the hours are limited, it's available seven days a week to enhance customer support. The extended RCN customer service number hours ensure that customers can access the necessary assistance whenever needed.

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Contact Information

RCN Website:

RCN Help Center:

Corporate Office Address:

RCN Telecom Services, LLC.
650 College Road, Suite 3100,
Princeton, New Jersey 20170
United States

Other Info (opening hours):

Locations:

RCN Chicago

2640 West Bradley Place,

Chicago, IL 60618, US

Landham

RCN Washington, DC

10000 Derekwood Lane,

Landham, MD 20706, US

RCN Boston

956 Massachusetts Ave,

Arlington, 20170, US

RCN New York

22-15 43rd Avenue,

Long Island City, NY 11101, US


Mailing Address

PO Box 11816

Newark, New Jersey

07101-8116


More contact details

RCN Rating Based on 37 Reviews

Rating details

1.5
more details
Reliability
Customer service
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of RCN Customer Service Calls

224 TOTAL
CALLS
02:24 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RCN?

Product/ Service Question:

  • “Internet not working , slow”
  • “No internet”
  • “Internet down”

Payments and Charges Question:

  • “Update billing”
  • “Bill”
  • “Current bill due”

Staff Question:

  • “No service”
  • “Service transfer to the new address”
  • “Service issue”

Activation/ Cancellation Question:

  • “Cancel”
  • “Moving/cancelling”
  • “Cancelling”

Request for Information Question:

  • “Tech question”
  • “I wanna k ow how much the nfl channel id”
  • “Because I have a question for a human to answer”

Account Question:

  • “Login problems”
  • “Unable to receive email on phone or laptop. Both ask for password - I put in password which has not changed and it's not accepted”
  • “Stop subscription”

Return/ Replace Question:

  • “Returning your call”
  • “Address in Chicago -return equipment”

Cards Question:

  • “New credit card”

Other Question:

  • “New customer”
  • “Discussion”
  • “Terrible speeds tonight”

About

Related Companies

Grande Communications, Astound Broadband, Globix, BrainStorm Network

Summary

RCN is an American telecommunications company. The company specializes in providing of cable television, phone and Internet services. RCN provides a wide range of different telecommunications services such as advice for devices, training of users, installation of software programs and hardware, application development and technical support to its commercial and residential customers. At the present time the tagline of the company is: "When you connect to RCN, you connect to something more." The company operates an advanced fiber optic network.

RCN serves customers in such areas: Washington, D.C.; Philadelphia and Lehigh Valley, Pennsylvania; New York City, New York; Boston, Massachusetts; and Chicago, Illinois.

RCN reviews and complaints

RCN is ranked 544 out of 2029 in Telecommunications category

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