Product: Rcn Customer Care Clear all filters (0 of 6 reviews match)
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Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service and exceptional customer care.I understand how frus...

Product
Rcn Customer Care
#1283912
Billing error charged two Restorations fees never was disconnected unless you’re talking about the outage that cross United States when I questioned the customer service representative they told me that’s because my payment was late and when I said this is a joke I...
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1.8
Product
Rcn Customer Care
#1266611
She also provided no response when I repeatedly asked her why I was being charged for September when I returned my equipment in earlier September and requested cancellation for early that month. In September when I spoke to their representative, I was assured that I had no outstanding charges as I did not want to deal with RCN...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the best experience for our customers, even when they leave our service family. I'm so...

Product
Rcn Customer Care
#1219441
I moved out of my condo and called RCN to pick up my equipment. While in my condo they claim I have a modem on my account. I have no modem from RCN, I already owned a wireless modem so they installed using my equipment, they refuse to believe me and are trying to...
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User_58_2017
User_58_2017

Part of the problem is they intentionally do not give u a contract or invoice at time of installation. They make Comcast look like choir boys.I'm picketing and filing a fraud ...

1.0
Product
Rcn Customer Care
I didn't like
  • Condecending customer service
#1092112
I've been waiting for agent to answer call for almost 60 min.What I got is music and ad. This is the worst company on the earth!!! I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've...
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Product
Rcn Customer Care
#918316
I have had RCN for almost 2 years Just the TV service My bill started out really good It was about 78 dollars a month A few months back I took off one of the packages for the channels And you're not going to believe this my bill changed from 78 to 90 dollars I have...
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1.0
Product
Rcn Customer Care
#601439