Product: Rcn Internet Service Clear all filters (12 of 12 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Drop in Internet speeds and service lost for a few hours once every couple weeks.I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract .I would have switched long time ago.
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service. I understand how frustrating it can be when your c...

1.4
Product
Rcn Internet Service
#1177472
Ive been getting advertisements from RCN 2 tom3 times a week for a few months. After an awful experience with a sales rep who came to my home and was dishonest and unprofessional-I called a Rep who buisness card was at my local store. I was told that the pffer on the...
Read more
1.3
Product
Rcn Internet Service
#1130342
Lot's wrong with RCN. Let's start with the most recent. I'd been having trouble sending and receiving email. They only really support their own web based email which barely has needed features. The only reason I was able to get a little bit of help was because the tech...
Read more
User_58_2017
User_58_2017

Intelligent employees. Strove is not a word. And sorry we robbed you, too bad.

rcn_cares
rcn_cares
Rcn Verified Representative

Good morning! Unfortunately I am not able to reach out by phone at this time, but you can feel free to email me with at the contract information I provided above. If you prefe...

1.4
Product
Rcn Internet Service
I didn't like
  • Change service adversely affecting their customers
#1062851
I called RCN Tech support and on there end also noticed the service turning on and off. After unplugging and rebooting the service it still continued turning on and off. We had Technical Support come out to our residence 3 different times and I was told the problem...
Read more
2.1
Product
Rcn Internet Service
I liked
  • Internet
I didn't like
  • Late charges
  • Poor customer service
  • Having to rent equipment for addiotional fees
#1011880
I've made payments every month for the past 18 months, but no payments were applied to this mysterious balance from February, 2015 that RCN continues to milk. No customer service reps can provide an explanation, even when they "ask their managers." They will not help,...
Read more
1.0
Product
Rcn Internet Service
I didn't like
  • Untrained employees
  • Customer service
  • Unknowledgeable employees
#883527

I have only had the internet service for two month and have payed the bill and had to post a $50 deposit even though I have my own equipment and my on-line bill has said that I am 30 days late for the past two month and charged me!. I call to straighten this out but...
Read more
2.5
Product
Rcn Internet Service
I liked
  • Internet
I didn't like
  • Customer service
  • Billing practicing
#841412
I just paid RCN $185 for basic cable and internet! Then today cause I'm a little late with my next payment they have already disconnected my service! I've never dealt with such a poorly run company who treats their customers like ***. When I asked to speak to a...
Read more
Anonymous
Anonymous

Did you think maybe the issue is because you didn't pay your bill on time. If you pay $185, is that monthly or is it two months? Also if it is two months that us reasonable I ...

Product
Rcn Internet Service
#474500
This is the third time I have used RCN in the past 10 years. The first time I used them 10 years ago I had lots of customer service issues, the second time I used them 3 years ago everything went surprisingly well. This time I used them it was absolutely horrible. Even...
Read more
Product
Rcn Internet Service
#418866
My service was interrupted on Friday March 22 for non payment. I went online to make a payment on sunday and noticed that my account was more than what I owed RCN. It was 476.00 total when it should've been only 280.00. Anyway to make a long story short the...
Read more
Product
Rcn Internet Service
#395651
Hello, I have major issues with the Equiptment and service for RCN. I have only had you two weeks. I have internet and cable. The internet did not work and I had to have someone come out a fix it. Then I received the wrong bill and still have not recieved the new one...
Read more
Hazel Crest, Illinois
Product
Rcn Internet Service
#330965