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Simply put, after over a year of service I hopefully have stable dual band internet service. Always have had poor lower band (2.4 ghz) service requiring tech support to send a refresh to their modem. This fix would last up to 3 hours before failing. One time they sent...
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#1374245
I am a new customer. My guide is all wrong and it comes up with programs for Monday 8/27- today’s date is Sept 9. I called for technical support in the early afternoon, then late afternoon, then later in the evening. The message on all 3 warned of high volume of calls...
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#1351110
RCN has the worst customer service
RCN has the worst "Customer Service" of any ISP or Cable provider that I have ever encountered. I have had multiple problems with them before, but today was the worst. I tried calling them to order a replacement remote control for one of my cable boxes. After being...
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1.0
I didn't like
  • Everything about rcn
#1350191
I have been with RCN for almost 20 years. There have been numerous problems over the years but I always gave them a second chance. Here's my most recent one. I called to add phone service to my existing cable & internet package & to try & get a reduction on my monthly...
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1.0
#1347175
I was an RCN customer for two years in NYC, when I moved I paid my bill and returned my equipment. Six months later I receive a letter from RCN stating that I did not pay $47.42 and they have sold my "bill" to a claims company. I never got a invoice for the $47.42...
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Anonymous
R. Baker

I had a similar situation after a six year relationship with RCN. Very sad.

rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers, and we appreciate you being a valued customer with us for o...

#1326888
We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help resolve the problem. In July 2017 I requested to cancel my phone ervice (we still have cable and internet). We didnt want a landline anymore. In the...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers at all times, and we value you as a customer for over 22 yea...

3.8
I didn't like
  • Billing practices
  • Late charges
#1298069
Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service and exceptional customer care.I understand how frus...

#1283912
Billing error charged two Restorations fees never was disconnected unless you’re talking about the outage that cross United States when I questioned the customer service representative they told me that’s because my payment was late and when I said this is a joke I...
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1.8
#1266611
Show

Rcn - Worse company to work for unprofessional

A lot of talk to get workers! when they get you watch your back unprofessional (if they fire you in sales a super drops all the sales you earned and puts under her name) many many more nice right!!!!!!!!
#1265235

Contact Rcn

Mailing Address:
RCN Telecom L.L.C.
650 College Road East
Princeton, New York 08540
United States
Phone:
(800) 746-4726
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Today, May 7th 2018, I just called customer service to discuss my bill. I missed April’s payment due to unemployment so I understood services being suspended. I didn’t care much bc our TVs always would “lose connection” anyway. I called to pay April’s bill and was told...
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Anonymous
Anonymous

You would be better off with comcast. At least their service is decent. RCN service is so bad I woudn't pay $10 a month for it. lol

#1250188