We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help resolve the problem. In July 2017 I requested to cancel my phone ervice (we still have cable and internet). We didnt want a landline anymore. In the...Read more
I didn't like
- Late charges
- Billing practices
Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...Read more
Billing error charged two Restorations fees never was disconnected unless you’re talking about the outage that cross United States when I questioned the customer service representative they told me that’s because my payment was late and when I said this is a joke I...Read more
Rcn - Worse company to work for unprofessional
A lot of talk to get workers! when they get you watch your back unprofessional (if they fire you in sales a super drops all the sales you earned and puts under her name) many many more nice right!!!!!!!!
Today, May 7th 2018, I just called customer service to discuss my bill. I missed April’s payment due to unemployment so I understood services being suspended. I didn’t care much bc our TVs always would “lose connection” anyway. I called to pay April’s bill and was told...Read more
I was charged for services at a residence after I moved. Keep in mind that I made all arrangements to cancel service, returned the equipment, was credited for the equipment, yet, was STILL CHARGED FOR THE MONTH. This makes ZERO sense to me and the customer service...Read more
I have constant problems watching TV using my web browser. RCN's streaming service is badly designed and unmanaged, with virtually no technical support. It constantly stops working. I record a morning news show starting at 6am and start watching at 7am. Too often the...Read more
Drop in Internet speeds and service lost for a few hours once every couple weeks. I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract . I would have switched long time ago.Read more
Suggestion: RUN, RUN, RUN, SO NOT USE THIS DISHONEST COMPANY BUYER BEWARE In the past I've had Spectrum and Optimum Online. Both services were reliable with excellent service, but expensive. Therefore, I can adequately compare the RCN cable Company to others. RCN's...Read more
Rcn sucks over changes customers add showtime to my bill without my authorize and when I called and spoke to a supervisor she told me it;s because I pay my bill on line she never give me answer about who authorize. showtime.I hope RCN goes out of business. I asked the...Read more
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