Drop in Internet speeds and service lost for a few hours once every couple weeks. I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract . I would have switched long time ago.Read more
Suggestion: RUN, RUN, RUN, SO NOT USE THIS DISHONEST COMPANY BUYER BEWARE In the past I've had Spectrum and Optimum Online. Both services were reliable with excellent service, but expensive. Therefore, I can adequately compare the RCN cable Company to others. RCN's...Read more
Rcn sucks over changes customers add showtime to my bill without my authorize and when I called and spoke to a supervisor she told me it;s because I pay my bill on line she never give me answer about who authorize. showtime.I hope RCN goes out of business. I asked the...Read more
Ive been getting advertisements from RCN 2 tom3 times a week for a few months. After an awful experience with a sales rep who came to my home and was dishonest and unprofessional-I called a Rep who buisness card was at my local store. I was told that the pffer on the...Read more
I moved out of my condo and called RCN to pick up my equipment. While in my condo they claim I have a modem on my account. I have no modem from RCN, I already owned a wireless modem so they installed using my equipment, they refuse to believe me and are trying to...Read more
I went into the RCN website to pay a past due amount of $284.75. I put in $285 as the amount to be paid since a new bill had generated and an even amount is easier. The next day I realize that they charged $580 + on my credit card and called them immediately to have...Read more
Lot's wrong with RCN. Let's start with the most recent. I'd been having trouble sending and receiving email. They only really support their own web based email which barely has needed features. The only reason I was able to get a little bit of help was because the tech...Read more
I didn't like
- Change service adversely affecting their customers
Rcn - 3000 a year for cable and internet!
Overcharging, bill crept up from 120 to 600 dollars. 5000 paid for cable and internet over 2 years. Do not use this company ever. Told them I wanted to discontinue service. I was told I owe 600.00
Horrible customer service!! Clearly, rcn employs people who do not have the knowledge to problem-solve. I phoned the 800 number to inquire as to why my services price kept increasing, in quite large increases, and was told that "this service or that service promotions...Read more
I owed RCN a certain amount of dollars. It was an odd amount but verified. I paid it and then found out they charged my bank account twice for this amount. This resulted in insufficient funds from my bank and additional fees. RCN was NOT authorized to hit my account...Read more
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