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Today, May 7th 2018, I just called customer service to discuss my bill. I missed April’s payment due to unemployment so I understood services being suspended. I didn’t care much bc our TVs always would “lose connection” anyway. I called to pay April’s bill and was told...
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#1250188
I was charged for services at a residence after I moved. Keep in mind that I made all arrangements to cancel service, returned the equipment, was credited for the equipment, yet, was STILL CHARGED FOR THE MONTH. This makes ZERO sense to me and the customer service...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the best experience for our customers, even when they leave our service family. I'm so...

#1219441
I have constant problems watching TV using my web browser. RCN's streaming service is badly designed and unmanaged, with virtually no technical support. It constantly stops working. I record a morning news show starting at 6am and start watching at 7am. Too often the...
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davidms
davidms

I received a response from RCN but I see no way to reply to it on this site. Very odd.

2.2
#1200315
Drop in Internet speeds and service lost for a few hours once every couple weeks. I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract . I would have switched long time ago.
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service. I understand how frustrating it can be when your c...

1.4
#1177472
Suggestion: RUN, RUN, RUN, SO NOT USE THIS DISHONEST COMPANY BUYER BEWARE In the past I've had Spectrum and Optimum Online. Both services were reliable with excellent service, but expensive. Therefore, I can adequately compare the RCN cable Company to others. RCN's...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for providing feedback on your recent experience with RCN. We strive to provide exceptional service to our customers at all times, and we want you to be satis...

1.0
#1175159

Rcn sucks over changes customers add showtime to my bill without my authorize and when I called and spoke to a supervisor she told me it;s because I pay my bill on line she never give me answer about who authorize. showtime.I hope RCN goes out of business. I asked the...
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rcn_cares
rcn_cares
Rcn Verified Representative

Thank you for providing feedback on your recent experience with RCN. Providing exceptional customer care to our customers is a top priority, and we want you to have positive e...

#1162223
Ive been getting advertisements from RCN 2 tom3 times a week for a few months. After an awful experience with a sales rep who came to my home and was dishonest and unprofessional-I called a Rep who buisness card was at my local store. I was told that the pffer on the...
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1.3
#1130342
I moved out of my condo and called RCN to pick up my equipment. While in my condo they claim I have a modem on my account. I have no modem from RCN, I already owned a wireless modem so they installed using my equipment, they refuse to believe me and are trying to...
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User_58_2017
User_58_2017

Part of the problem is they intentionally do not give u a contract or invoice at time of installation. They make Comcast look like choir boys.I'm picketing and filing a fraud ...

1.0
I didn't like
  • Condecending customer service
#1092112
I went into the RCN website to pay a past due amount of $284.75. I put in $285 as the amount to be paid since a new bill had generated and an even amount is easier. The next day I realize that they charged $580 + on my credit card and called them immediately to have...
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1.6
#1078024
Lot's wrong with RCN. Let's start with the most recent. I'd been having trouble sending and receiving email. They only really support their own web based email which barely has needed features. The only reason I was able to get a little bit of help was because the tech...
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User_58_2017
User_58_2017

Intelligent employees. Strove is not a word. And sorry we robbed you, too bad.

rcn_cares
rcn_cares
Rcn Verified Representative

Good morning! Unfortunately I am not able to reach out by phone at this time, but you can feel free to email me with at the contract information I provided above. If you prefe...

1.4
I didn't like
  • Change service adversely affecting their customers
#1062851