Latest review first
Simply put, after over a year of service I hopefully have stable dual band internet service. Always have had poor lower band (2.4 ghz) service requiring tech support to send a refresh to their modem. This fix would last up to 3 hours before failing. One time they sent...Read more
Company wrote 1 public responses to the review from Oct 05.
I am a new customer. My guide is all wrong and it comes up with programs for Monday 8/27- today’s date is Sept 9. I called for technical support in the early afternoon, then late afternoon, then later in the evening. The message on all 3 warned of high volume of calls...Read more
Company wrote 0 public responses to the review from Sep 09.
RCN has the worst "Customer Service" of any ISP or Cable provider that I have ever encountered. I have had multiple problems with them before, but today was the worst. I tried calling them to order a replacement remote control for one of my cable boxes. After being...Read more
Company wrote 0 private or public responses to the review from Sep 08.
I didn't like
- Everything about rcn
I have been with RCN for almost 20 years. There have been numerous problems over the years but I always gave them a second chance. Here's my most recent one. I called to add phone service to my existing cable & internet package & to try & get a reduction on my monthly...Read more
Company wrote 0 private or public responses to the review from Sep 05.
I was an RCN customer for two years in NYC, when I moved I paid my bill and returned my equipment. Six months later I receive a letter from RCN stating that I did not pay $47.42 and they have sold my "bill" to a claims company. I never got a invoice for the $47.42...Read more
Company wrote 0 private and 1 public responses to the review from Aug 11.
We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help resolve the problem. In July 2017 I requested to cancel my phone ervice (we still have cable and internet). We didnt want a landline anymore. In the...Read more
Company wrote 0 private and 1 public responses to the review from Jul 07.
I didn't like
- Late charges
- Billing practices
Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...Read more
Company wrote 1 public responses to the review from Jun 19.
Billing error charged two Restorations fees never was disconnected unless you’re talking about the outage that cross United States when I questioned the customer service representative they told me that’s because my payment was late and when I said this is a joke I...Read more
Company wrote 0 private or public responses to the review from May 29.
Rcn - Worse company to work for unprofessional
A lot of talk to get workers! when they get you watch your back unprofessional (if they fire you in sales a super drops all the sales you earned and puts under her name) many many more nice right!!!!!!!!
Company wrote 0 public responses to the review from May 27.
Today, May 7th 2018, I just called customer service to discuss my bill. I missed April’s payment due to unemployment so I understood services being suspended. I didn’t care much bc our TVs always would “lose connection” anyway. I called to pay April’s bill and was told...Read more
Company wrote 0 private or public responses to the review from May 07.
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