filters
state:
Show
city:
Show
product:
Show
I was an RCN customer for two years in NYC, when I moved I paid my bill and returned my equipment. Six months later I receive a letter from RCN stating that I did not pay $47.42 and they have sold my "bill" to a claims company. I never got a invoice for the $47.42...
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers, and we appreciate you being a valued customer with us for o...

#1326888
We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help resolve the problem. In July 2017 I requested to cancel my phone ervice (we still have cable and internet). We didnt want a landline anymore. In the...
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers at all times, and we value you as a customer for over 22 yea...

3.8
I didn't like
  • Billing practices
  • Late charges
#1298069
Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service and exceptional customer care.I understand how frus...

#1283912
Billing error charged two Restorations fees never was disconnected unless you’re talking about the outage that cross United States when I questioned the customer service representative they told me that’s because my payment was late and when I said this is a joke I...
Read more
1.8
#1266611
Show

Rcn - Worse company to work for unprofessional

A lot of talk to get workers! when they get you watch your back unprofessional (if they fire you in sales a super drops all the sales you earned and puts under her name) many many more nice right!!!!!!!!
#1265235
Today, May 7th 2018, I just called customer service to discuss my bill. I missed April’s payment due to unemployment so I understood services being suspended. I didn’t care much bc our TVs always would “lose connection” anyway. I called to pay April’s bill and was told...
Read more
Anonymous
Anonymous

You would be better off with comcast. At least their service is decent. RCN service is so bad I woudn't pay $10 a month for it. lol

#1250188
I was charged for services at a residence after I moved. Keep in mind that I made all arrangements to cancel service, returned the equipment, was credited for the equipment, yet, was STILL CHARGED FOR THE MONTH. This makes ZERO sense to me and the customer service...
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the best experience for our customers, even when they leave our service family. I'm so...

#1219441
I have constant problems watching TV using my web browser. RCN's streaming service is badly designed and unmanaged, with virtually no technical support. It constantly stops working. I record a morning news show starting at 6am and start watching at 7am. Too often the...
Read more
Anonymous
Anonymous

Find another provider that cares about providing you with quality streamable service. RCN is only interested in getting customers they don't care if the service works or not. ...

davidms
davidms

I received a response from RCN but I see no way to reply to it on this site. Very odd.

2.2
#1200315
Drop in Internet speeds and service lost for a few hours once every couple weeks. I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract . I would have switched long time ago.
Read more
Anonymous
Anonymous

Comcast has prepaid internet ($48 month) in just about all areas now. In some places you can also get prepaid cable as well. No contracts, no credit card needed, no credit che...

rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service. I understand how frustrating it can be when your c...

1.4
#1177472

Contact Rcn

Mailing Address:
RCN Telecom L.L.C.
650 College Road East
Princeton, New York 08540
United States
Phone:
(800) 746-4726
More
Suggestion: RUN, RUN, RUN, SO NOT USE THIS DISHONEST COMPANY BUYER BEWARE In the past I've had Spectrum and Optimum Online. Both services were reliable with excellent service, but expensive. Therefore, I can adequately compare the RCN cable Company to others. RCN's...
Read more
rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for providing feedback on your recent experience with RCN. We strive to provide exceptional service to our customers at all times, and we want you to be satis...

1.0
#1175159