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I was an RCN customer for two years in NYC, when I moved I paid my bill and returned my equipment. Six months later I receive a letter from RCN stating that I did not pay $47.42 and they have sold my "bill" to a claims company. I never got a invoice for the $47.42...
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Anonymous
R. Baker

I had a similar situation after a six year relationship with RCN. Very sad.

rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers, and we appreciate you being a valued customer with us for o...

#1326888
We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help resolve the problem. In July 2017 I requested to cancel my phone ervice (we still have cable and internet). We didnt want a landline anymore. In the...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for reviewing your experience with RCN. We strive to provide exceptional service to our customers at all times, and we value you as a customer for over 22 yea...

3.8
I didn't like
  • Billing practices
  • Late charges
#1298069
Rcn calls me at 130pm telling me they have a problem with my internet and they are shutting it off. A tech should be there between 6 and 8 to fix it, the tech will call me. No one calls or comes. I call RCN, the rep, called Chris tells me to go to Starbucks to do my...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service and exceptional customer care.I understand how frus...

#1283912
I was charged for services at a residence after I moved. Keep in mind that I made all arrangements to cancel service, returned the equipment, was credited for the equipment, yet, was STILL CHARGED FOR THE MONTH. This makes ZERO sense to me and the customer service...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the best experience for our customers, even when they leave our service family. I'm so...

#1219441
Drop in Internet speeds and service lost for a few hours once every couple weeks. I don't recommend. It's very unreliable. Too bad there's no other ISP providers in my area with no contract . I would have switched long time ago.
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Anonymous
Anonymous

Comcast has prepaid internet ($48 month) in just about all areas now. In some places you can also get prepaid cable as well. No contracts, no credit card needed, no credit che...

rcn_cares
rcn_cares
Rcn Verified Representative

Hello, and thank you for reviewing your recent experience with RCN. We strive to provide the most reliable internet service. I understand how frustrating it can be when your c...

1.4
#1177472
Suggestion: RUN, RUN, RUN, SO NOT USE THIS DISHONEST COMPANY BUYER BEWARE In the past I've had Spectrum and Optimum Online. Both services were reliable with excellent service, but expensive. Therefore, I can adequately compare the RCN cable Company to others. RCN's...
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rcn_cares
rcn_cares
Rcn Verified Representative

Hello! Thank you for providing feedback on your recent experience with RCN. We strive to provide exceptional service to our customers at all times, and we want you to be satis...

1.0
#1175159

Rcn sucks over changes customers add showtime to my bill without my authorize and when I called and spoke to a supervisor she told me it;s because I pay my bill on line she never give me answer about who authorize. showtime.I hope RCN goes out of business. I asked the...
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rcn_cares
rcn_cares
Rcn Verified Representative

Thank you for providing feedback on your recent experience with RCN. Providing exceptional customer care to our customers is a top priority, and we want you to have positive e...

#1162223
Lot's wrong with RCN. Let's start with the most recent. I'd been having trouble sending and receiving email. They only really support their own web based email which barely has needed features. The only reason I was able to get a little bit of help was because the tech...
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User_58_2017
User_58_2017

Intelligent employees. Strove is not a word. And sorry we robbed you, too bad.

rcn_cares
rcn_cares
Rcn Verified Representative

Good morning! Unfortunately I am not able to reach out by phone at this time, but you can feel free to email me with at the contract information I provided above. If you prefe...

1.4
I didn't like
  • Change service adversely affecting their customers
#1062851
Back in year 2010 i received call from RCN and offering me discount so i will switch over from time warner and i was told that each month i will pay about $57 something like that! After about 6 months i notice that i have been double billed, they also go behind my back...
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rcn_cares
rcn_cares
Rcn Verified Representative

Emily - I am sorry for to hear of your issue with RCN. I would be more than willing to look into this "cancelation fee??" for you. If you would email me at helpme@rcn.net, A...

#401525

Contact Rcn

Mailing Address:
RCN Telecom L.L.C.
650 College Road East
Princeton, New York 08540
United States
Phone:
(800) 746-4726
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RCN for the past 12 months has continuously overcharged me for two months service at a time. I call each month and spend hours on the phone with representatives trying to resolve the situation and they finally reach the conclusion that if I pay THIS current bill's...
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rcn_cares
rcn_cares
Rcn Verified Representative

Anonymous - I would like the opportunity to personally resolve your issue. In order to do so, I need to know the name on your account. Could you please send your account nam...

#373011