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I owed RCN a certain amount of dollars. It was an odd amount but verified. I paid it and then found out they charged my bank account twice for this amount. This resulted in insufficient funds from my bank and additional fees. RCN was NOT authorized to hit my account...
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1.0
#1025852
Our internet connection was consistently turning on and off I upgraded our service from 25 mbps to 155 mbps service and the only difference that we paid a higher premium and the internet service was about the same. I called RCN Tech support and on there end also...
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2.1
I liked
  • Internet
I didn't like
  • Poor customer service
  • Addtional fees
  • Late charges
#1011880
After one too many “Gotcha Moments!” with RCN NYC I’ve decided to switch to another provider, but again RCN orchestrated another “Gotcha Moment!” When I’ve returned ALL the equipment I’ve received from RCN one piece was missing. WELL I HAVE NOT RECEIVED THAT PIECE!!!...
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#920927
I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've been waiting for agent to answer call for almost 60 min. What I got is music and ad. This is the worst company on the earth!!! I've...
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#918316
I've been a customer for 3 years. I currently have internet and only internet services, which I was quoted amount to $66.60/month. My current bill is $458, for 2 months. This is the equivalent of almost 7 months worth of the internet service I agreed to purchase. I'm...
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1.0
I didn't like
  • Customer service
  • Unknowledgeable employees
  • Untrained employees
#883527
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Rcn - Worst Internet provider

Service unreliable, internet on and off. Call customer service and be ready to wait more than 30 minutes to speak with a representative. Horrible. {{Redacted}}
#879830
I have had RCN for almost four years. I started out with a very low monthly cost for television and Internet service. That low cost mushroomed over time to more than double the original amount. Recently I received a bill for $98.20 for channels that were added without...
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Anonymous
Anonymous

Right on. I cannot say that you are wrong. Rcn is trutlly the worst.

2.9
I liked
  • Service which on the whole was good
I didn't like
  • Unethical billing practices
#842304

I have only had the internet service for two month and have payed the bill and had to post a $50 deposit even though I have my own equipment and my on-line bill has said that I am 30 days late for the past two month and charged me!. I call to straighten this out but...
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2.5
I liked
  • Internet
I didn't like
  • Billing practicing
  • Customer service
#841412

I have a bill date of 28th every month every month I pay my bill every month 3 or 4 days after the bill date I get a late bill notice and they add a late charge even though they were paid. Every month I have to call and fight them about the late fee. then I got tired...
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Anonymous
rajesh

hey genius if you got screwed so many times for late payments, why not pay in advanced or not wait 3-4 days??? that bill shows up like clockwork so have your check ready cause...

2.0
#802293
I had a 2 hour long conversation with RCN regarding a $25 dollars fee I was being charged for a declined payment. It is ridiculous for various reasons, first because it is not on the contract, which the costumer service said it was. After reading the agreement that I...
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#783362